PRIVACY POLICY
THIS PRIVACY POLICY SETS FORTH HOW DIALMYPLANE DREAM CHARTERS (OPC) PRIVATE LIMITED COLLECTS, USES AND SAFEGUARDS ANY DATA OR INFORMATION THAT YOU PROVIDE THROUGH OUR WEBSITE. BY ACCESSING OR USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND UNCONDITIONALLY AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT CONSENT TO THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT PROCEED FURTHER TO USE THIS WEBSITE.
THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN ACCORDANCE WITH THE INFORMATION TECHNOLOGY ACT, 2000 AND APPLICABLE LAWS AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
ACCESS TO OUR SERVICES (DEFINED BELOW) IS SUBJECT TO TERMS OF USE ACCESSIBLE AT _________ (“TERMS”), AND ANY CAPITALIZED TERMS USED AND NOT DEFINED IN THIS PRIVACY POLICY, SHALL HAVE THE SAME MEANING ASCRIBED TO THEM IN THE TERMS.
INTRODUCTION
We respect the privacy of individuals who access and use the Website. This Privacy Policy describes the procedures for collecting, using, and disclosing Your Information (defined below) which You provide to Us during Your use of the website. This website, owned and operated by Us and We are merely an enabling platform that assists and facilitates Our Users in discovering, exploring and booking aircraft charter services. Our Services, as defined in the Terms, shall mean and include providing access to information on available aircraft and charter options, assisting Users in identifying most suitable choices based on their travel needs and preferences, facilitating the submission and transmission of booking requests, enabling communication and coordination with the third party independent Operators and coordinate communication to ensure transparency on pricing and availability, and offering such other ancillary services
CONSENT
By accessing or using this Website, You understand and accept this Privacy Policy along with any changes as may be made from time to time and thereby expressly, consent to Our collection, storage, transfer, processing, use, disclosure and other uses of Your Information as described in this Privacy Policy. You acknowledge that You are providing Your Information out of Your free will. All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity/genuineness/misrepresentation/fraud/negligence, etc. of the Information disclosed shall lie on the Company nor will the Company in any way be responsible to verify any information obtained from You.
You have the option not to provide us the Information sought to be collected. If You do not provide us Your Information or if You withdraw Your consent at any point in time, We will not be able to offer any Services to you.
COLLECTION OF INFORMATION
We receive and store Personal Information and Non-Personal information provided by You (collectively referred to as “Information”) when You access and/or use the Website. You agree and understand that we may collect and store the following information, including but not limited to, in relation to the Services:
Personal Information: We collect the personal data of all Users who register on the website and use Our Services such as the name, mobile number, email address, location, address book and other relevant data which may be used to readily identify or contact You. This data is collected to facilitate security purposes, provide Services, and to enhance User experience.
User Interaction Data: We collect and store information related to User interactions on Our website. This may include data such as aircraft options you view, search queries, booking request initiated, pages visited, time spent on the website and other related usage patterns. This data helps enhance user experience, improve our platform, enhance service offerings, provide security, and refine Our Services.
Technical Information: When You access Our website, We automatically receive and record information gathered through various technologies that may employ cookies including but not limited to your hardware model, browser type, IP address, unique device identifiers, and other technical information.
HOW WE USE YOUR INFORMATION
We may use your Information provided by You in any of the following methods:
verify your identity and enable You to use Our Services;
contact you to deliver certain services or information You have requested;
to provide you with a smooth, efficient, safe and customized experience while using Our website and Services;
to send You important updates relating to your bookings, new features, change to terms, promotional offers, any operational notices including schedule changes and safety advisories;
to provide customer support;
for internal record keeping purposes;
to facilitate the processing of billing and payment;
to resolve disputes, to protect ourselves and other users of our Website and Services;
Improving and securing the platform; and
Understanding users and markets through research, analysis, and statistical assessments of user behaviour, preferences, and demographics.
DISCLOSURES
We disclose and share the Information that We collect from You with third parties only as necessary to provide You with Our Services. Any such disclosure will be in accordance with this Privacy Policy and in full compliance with applicable laws. We may share Your Information only in the following limited circumstances:
Third-Party Service Providers and Partners: As an Air Charter Services Facilitator, We may share Your Information with any agents/operators/partners/third-party connected with Us, solely for purposes related to delivering Our Services to You.
Legal Compliance and Safety: We may disclose Your Personal Data and Information to law enforcement, regulatory authorities, or judicial bodies when required by law or to comply with legal processes. This includes responding to court orders, legal requests, or investigating suspected fraud, misconduct, or other illegal activities that threaten the safety and security of Our Solution.
Data Aggregation and Performance Analysis: We may aggregate or anonymize Your data for internal analysis and to improve the functionality of Our Services. This aggregated data does not specifically identify You and may include user engagement, technical information, and User’s overall website activity.
Fraud Prevention and Security: We reserve the right to disclose Your Information if We believe it is necessary to protect the security and integrity of the Solution or to prevent fraud, misconduct, or any activity that may violate Our Terms of Service or endanger the safety of Our users.
Business Transactions: In the event of a merger, acquisition, or sale of assets, We may transfer Your Personal Data and Information to the new business entity. This disclosure will be made to ensure the continuation of Services.
Feedback and Enhancements: You expressly agree that We are free to use any of the User generated contents which includes but not limited to ideas, concepts, feedback, comments, pictures, suggestions You provide to Us for improving, enhancing, our Services and for marketing, product development, or operational enhancements, without any obligation to compensate You.
By accessing Our website, You acknowledge and consent to the sharing of Your Information as outlined in this Privacy Policy.
COOKIES
Our website may use “cookies” to enhance User experience. Cookies are small encrypted files, that the website transfers to Your computer’s hard drive or on Your mobile / tablet device or through any such device through which You may access the web through Your web browser that enables the Application to recognize your browser and capture and remember certain information.
DATA RETENTION
We will retain Your Information for as long as we need it for business purposes and as needed for record-keeping matters. We will retain Your Information for the duration needed to support Our ordinary business activities. We may retain and use Your Information as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements. We may use the Information provided by the Users for internal analysis and archival purposes.
SECURITY
We value Your Information and will ensure an adequate level of protection via Our reasonable security practices and procedures, and You agree that such measures are secure and adequate. You agree and accept that Your Information may be stored on third-party cloud service infrastructure providers, who shall be responsible for protecting and securing Your Information. We assume no liability or responsibility for disclosure of Your Information due to any reason, including but not limited to errors in transmission, unauthorised third-party access, or other causes beyond Our control.
Although We provide appropriate firewalls and protections, We cannot warrant the security of any information transmitted as Our systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and We take no liability or responsibility for it. While We take these reasonable efforts to safeguard Information, You acknowledge and agree that system or transmission of data over the internet or any other public network is not a 100% secure environment.
We are not responsible for the unauthorized use of Your Information or for any lost, stolen, compromised passwords, or for any activity via unauthorized password activity. You agree and undertake that You shall not hold Us liable therefore in any way. The use and storage of any Information available on your internet access device or computer, tablet or mobile phone is at Your own risk and responsibility. Furthermore, You acknowledge and accept that Company may not encrypt all content or communications shared on the website.
ACCESSING AND MODIFYING PERSONAL INFORMATION
In case you need to access, review, rectify, modify, delete or change any Personal Information that You have provided to Us, you may request in writing to Our Grievance Officer ______________ at ____________. To protect Your privacy and security, we will verify Your identity before granting access or making changes to Your Personal Information. You confirm that such changes shall be in accordance with the terms and conditions of this Privacy Policy.
Please note that deleted information may still be visible if shared with others or stored according to Your privacy settings.
THIRD PARTY LINKS
We may have links to other websites/apps on the website, or You may be referred to Our Website through a link from another website/apps. We shall not be responsible for the privacy policies and practices of such websites / apps / platforms, and such content is subject to their terms of use and any additional guidelines and privacy information provided in relation to that use on their website / apps / platforms. If You use our Services with such third-party links, We may receive information about You
CHANGES TO THIS POLICY
Any amendments to this Privacy Policy will be posted to this website and will be effective when posted. Your continued use of the website following the posting of any amendment, modification, or change shall constitute Your acceptance of the amendment. We request You to check this Privacy Policy on a periodic basis to ascertain if any additional considerations are involved with regard to Your Information.